General conditions of sale

Updated on: 29/05/2025

1. Introduction
The present General conditions of sale (hereinafter “CGV”) govern the contractual relationship between the company KAINOTOM.IA (hereinafter “KAINOTOM.IA”) and any legal or natural person (hereinafter” The Customer ”) subscribing to the services offered via the platform Limova.ai. By using the site and the services of Limova.ai, you unreservedly accept the following provisions, which are established in accordance with French regulations.

2. Services offered
KAINOTOM.IA offers, via Limova.ai, a SaaS platform dedicated to AI support for businesses. Services include (but are not limited to):

  • Assistance in obtaining financing,
  • Consultation or support in legal fields,
  • Marketing expertise,
  • Call management,
  • Writing emails,
  • As well as any other service or functionality that may be offered by Limova.ai.

Any unauthorized use, resale, sublicense, or sharing of the platform is strictly prohibited.

3. Subscriptions and Payments

  1. Subscription plans
    Limova.ai services are available via various monthly or annual subscriptions. The Customer can choose from the formulas offered on the site or via a separate contract.
  2. Payment
    • Payment for the subscription is due in advance, by direct debit or bank card, according to the terms indicated at the time of subscription.
    • The subscription price may be revised, KAINOTOM.IA will inform the Customer in this case by any means (email, publication on the site, etc.) before the new pricing comes into force.
  3. Lack of minimum commitment
    Unless otherwise specified, the subscription to Limova.ai does not include a minimum commitment of duration. However, the Customer remains required to pay in full for the period already started.

4. Renewing and Cancelling Subscriptions

In the absence of cancellation by the Customer under the conditions set out below, monthly or annual subscriptions may be renewed automatically for a period equivalent to that initially subscribed.

Cancellation terms

  • Termination at the initiative of the Customer
    • Monthly subscription: The Customer may cancel his monthly subscription at any time by sending a written request (email or other means provided by KAINOTOM.IA). The cancellation takes effect the following month. The Customer remains liable for the current month.
    • Annual subscription and telephone recharges: In case of cancellation, no refund (full or partial) is provided for the remaining period.
  • Effect of termination: In the event of termination, access to services is cut off as soon as said termination takes effect. There is no extension until the end of the billing period unless otherwise expressly stated.
  • Termination for breach: KAINOTOM.IA reserves the right to immediately suspend or terminate the Customer's subscription in the event of non-payment, illicit use or contrary to the GCS, or any obvious violation of intellectual property rights.
  • Cancellation fees
    Unless otherwise stipulated in a specific commercial offer, no early cancellation compensation is due. However, the Customer will not be able to claim any refund in proportion to the remaining period.

5. Refund policy
Except in the cases referred to in article [Renewal and Cancellation of subscriptions], providing that no refund is due (annual subscription, telephone recharges, etc.), you can contact us. For any request, the Customer must justify his dissatisfaction and send his request to the address contact@limova.ai. The specific conditions and processing times will be communicated to the Customer on a case-by-case basis.

6. Use of the services

  1. Recipients of services
    Limova.ai services are intended exclusively for legally constituted companies and professionals. Any use for personal purposes or not related to a professional activity is not covered by these GTC.
  2. Obligations of the user
    • The user undertakes to comply with the laws and regulations in force.
    • The user guarantees the veracity and conformity of the information provided, in particular that required for billing and payment.
    • The user undertakes not to infringe the intellectual property rights of KAINOTOM.IA or third parties.
  3. Responsibility for generated content
    In case of use of AI functionalities to create or generate content (email, texts, etc.), the Customer remains solely responsible for the final content and its use.

7. Protection of personal data
KAINOTOM.IA processes personal data in accordance with the RGPD (General Data Protection Regulation) and the French laws in force. The data collected is used to provide, maintain, and improve our services.

  • Confidentiality: Data is never sold to third parties without your consent, except under legal obligation or at the request of a competent authority.
  • Security Measures: KAINOTOM.IA sets up technical and organizational measures to ensure the security and confidentiality of data (encryption, audits, etc.).
  • Exercise of Rights: For any question relating to the management of your data or to exercise your rights (access, rectification, deletion, opposition, etc.), you can contact rgpd@limova.ai.

For more information, please see our Privacy Policy available on the limova.ai site.

8. Intellectual property
All content, software, documents and resources associated with Limova.ai (including brands, logos, texts, graphics, etc.) are protected by intellectual property rights and belong exclusively to KAINOTOM.IA or its licensees.

  • Any unauthorized reproduction, representation, modification, distribution, distribution, distribution, adaptation or exploitation, in any form whatsoever, is strictly prohibited.
  • By subscribing to the services, the Customer only benefits from a personal, non-exclusive and non-transferable right of use, strictly limited to the duration of the subscription taken out.

9. Limitation of liability

  1. No guarantee of results
    KAINOTOM.IA does not guarantee the achievement of specific financial or commercial results. The tools and advice offered via Limova.ai are decision aids, but the Customer remains solely responsible for the use he makes of them and the decisions he makes.
  2. Indirect damages
    KAINOTOM.IA cannot be held responsible for indirect damages (loss of turnover, loss of data, commercial damage, etc.) resulting from the use or impossibility of using the platform.
  3. Use of AI
    AI-generated responses or content may have errors or limitations. The Customer acknowledges being informed of this and undertakes to verify the conformity and relevance of the information provided before any use.

10. Support and Maintenance

  1. Technical support
    KAINOTOM.IA provides the Customer with a support service accessible by email at contact@limova.ai or any other channel indicated on the site.
    • Opening hours and response times are specified on the site or in the contractual documentation.
  1. Maintenance
    • KAINOTOM.IA reserves the right to carry out planned maintenance operations that may result in a temporary interruption of services. The Customer will be informed, as far as possible, with reasonable notice.
    • In the event of emergency corrective maintenance, access to services may be suspended without notice, in particular for security reasons.

11. Force majeure
None of the parties can be held responsible for a breach of its contractual obligations if this breach results from a case of force majeure as defined by French law or case law (natural disaster, conflict, infrastructure failure, etc.). The obligations of the parties will be suspended for the duration of the force majeure event. If it extends beyond three (3) months, each of the parties may automatically terminate the contract by written notice, without compensation.

12. Transfer of the contract
KAINOTOM.IA reserves the right to assign or transfer this contract as well as all or part of its rights and obligations to any affiliated entity or as part of a merger, acquisition or reorganization transaction, subject to informing the Customer in advance.
The Customer may not assign or transfer the subscription or its rights and obligations arising from these GTC to a third party, without the prior written consent of KAINOTOM.IA.

13. Applicable law and competent jurisdiction
These terms and conditions are governed by French law.
In the event of a dispute relating to the validity, interpretation or execution of these GTC, the parties will endeavor to find an amicable solution. In the absence of agreement, the dispute will be under the exclusive jurisdiction of the courts under the jurisdiction of the Commercial Court of Nice.

14. Modification of the GTC
KAINOTOM.IA reserves the right to modify all or part of these GTC at any time, in particular to adapt them to legislative, regulatory or technological developments. Substantial changes will be notified to the Customer by email or by any other appropriate means. The Customer is invited to regularly consult the updated T&Cs, available on the limova.ai site. By continuing to use the services after the publication of the new T&Cs, the Customer is deemed to have accepted them.

15. Entire agreement and partial nullity

  1. Entire Agreement
    These GTC, supplemented where applicable by a contract or a specific order form, constitute the entire agreement between KAINOTOM.IA and the Customer. They cancel and replace any previous agreement, written or oral, relating to the same subject.
  2. Partial Nullity
    If one or more provisions of these GTC are held to be invalid or declared void pursuant to a law, regulation or following a final decision by a competent court, the other provisions will not be affected and will remain in full effect.

16. Contact
For any questions relating to these Terms and Conditions, you can contact:

  • E-Mail: contact@limova.ai
  • Phone: +33 4 23 45 01 92

Done in Nice, on 12/03/2025.

KAINOTOM.IA
Any reproduction, distribution or reuse without written permission is prohibited.